EVALUASI KEPUASAN PASIEN DIABETES MELITUS TIPE 2 ATAS KUALITAS PELAYANAN INFORMASI OBAT DAN UPAYA PENINGKATAN KUALITAS PELAYANAN INFORMASI OBAT DI RUMAH SAKIT RUPIT

• Main Author: Niza, Hairun
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/61695
• Institution: Institut Teknologi Bandung

Diabetes Mellitus (DM) is a metabolic disease, which involves elevated blood glucose levels. One of the places where pharmaceutical services are carried out in a hospital. Providing drug Information, one of the pharmaceutical services, is an important thing given to increase the knowledge and desire of patients in the therapy of type 2 diabetes mellitus to increase compliance in the consumption of a drug and achieve optimal therapeutic output. Evaluation of health services is important to improve pharmaceutical services. The purpose of this study was to evaluate the level of patient satisfaction with the provision of drug information for Type 2 Diabetes Mellitus patients, determine the dimensions of service quality that need to be improved, evaluate what information is needed by Type 2 Diabetes Mellitus patients to increase the effectiveness of the use of the drug, and provide Booklets and counseling as media that can increase the effectiveness of treatment. The research was conducted using descriptive observational analysis with a crosssectional design. The sample of this study were patients with diabetes mellitus who met the inclusion criteria, respondents who were recruited using purposive sampling. Data obtained from a validated questionnaire with a question design using a Likert scale, to measure the level of satisfaction using the SERVQUAL method with gap analysis, namely determining the perception score divided by the respondent's expectation score for each question or dimension. and the Community Satisfaction Index. There were 55 patients with type 2 diabetes mellitus who met the inclusion criteria. The results showed that the overall level of satisfaction with drug information services at Rupit Hospital had an average of 70.5 ± 0.11% with a CV of 16.3% which showed that there was a large difference between respondents and based on community satisfaction index 2 dimensions of facilities and reliability with the value of service quality is not good and the 3 dimensions of responsiveness, confidence, and empathy with the value of service quality are very good. The average value of the Rupit Hospital community satisfaction index service quality is Good. Based on the Paired T-Test output table, it is known that the value of sig. (2-tailed) is <0.005 so it can be concluded that there is a difference in the average blood sugar level (BSS) before giving the booklet and after giving the booklet.