STRATEGY TO IMPROVE EMPLOYEES SATISFACTION IN ONLINE MEETING USING MODIFIED WEBQUAL 4.0, IMPORTANCE-PERFORMANCE ANALYSIS (IPA), AND CUSTOMER SATISFACTION INDEX (CSI)
Since the beginning of 2020, the world has faced the Covid-19 outbreak. To suppress new cases of covid-19, the Central Government of Indonesia makes various efforts to reduce the spread of the diseases. In addition, since June 2020, the Governor of Jakarta Special Capital Region of Jakarta has imple...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/62440 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |