MANPOWER PLANNING FOR PRIMARY HEALTHCARE (PUSKESMAS) DURING COVID-19 OUTBREAK; A CASE STUDY AT PUSKESMAS GARUDA BANDUNG CITY

• Main Author: Giri Ramdani, Tria
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/62514
• Institution: Institut Teknologi Bandung

The global outbreak of COVID-19 with the first case found in Wuhan, China in December 2019 was one of the second worst global crises of the second world war with a direct impact on human health and the global economy, affected the mobility of more than 4 billion people worldwide, including Indonesia. This condition affects the health service mechanism in various health care facilities, including the Puskesmas, as a primary healthcare which is the spearhead of the prevention and spread of COVID-19 infection in Indonesia. Various changes in the way health workers work require adaptation, which even cause psychological changes for officers, unable to work well, and staff fatigue, not because of the number of patients, but changes in service patterns. The service performance of the UPT Puskesmas Garuda in 2020 decreased from the previous year by 1.52 points and management performance which decreased in 2020 compared to the previous year of 0.67 points. This study aimed to analyze the workload, calculate the number of employees for each qualification needed at the Puskesmas and seek special support for manpower planning at the Puskesmas during the COVID-19 outbreak. This study used a mixed method with exploratory design. Quantitative method was conducted using NASA TLX through questionnaire. Samples were obtained by using stratified random sampling technique and totaling 46 samples. Qualitative method by interviewing 11 samples which were determined purposively. Manpower planning stages analysis is used to find out the gaps occured in order to support the planning of employee needs at the puskesmas during the COVID-19 outbreak. The results showed that the workload was obtained from 13 qualifying samples with a value range of 73 to 97 or were in the category of high and very high mental workload. The mean score was 85.85 (very high) with a median of 86 and the most frequent score was 81 (very high). Concerning its results, some suggestions can be offered regarding the number of employees and specific strategy. First, the addition of 14 employees from 12 qualifications and 1 type of qualification that has not been fulfilled, namely health promotion officer. While the specific strategy recommendations are budget and policy support, employee fulfillment by using mental workload analysis to adjust needs during the outbreak.