A SYSTEM DYNAMICS MODEL FOR MANAGING CUSTOMER SATISFACTION IN DIREKTORAT REGISTRASI PANGAN OLAHAN BADAN PENGAWAS OBAT DAN MAKANAN
In Indonesia, every public service provider must measure customer satisfaction at least once a year through a survey set out through the Permenpan RB no 14/2017 concerning Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik. The customer satisfaction survey is a collabo...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/63487 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |