THE PROPOSED IMPROVEMENT TO ACHIEVE MATURITY LEVEL FROM LOW IMPACT PROGRAM MANAGEMENT OFFICE (CASE PT ANGKASA PURA II)

• Main Author: Dwi Hapsari, Diah
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/63561
• Institution: Institut Teknologi Bandung

Many Big companies realise the importance of PMO. The word “P” in the PMO can stands as Project, Program or Portfolio, it depends on a company needs. project is establishment of structured process in order to generate particular outputs, program is compilation of several projects while portfolio is compilation of several programs. For Angkasa Pura II PMO stands for Program Management Office. The existing impact of PMO in Angkasa Pura II is very low caused by several condition in PMO components i.e. no formal necessity for project charter, tools variety in Project management plan, no guidance/procedures/standards in project reporting, no software and system for PM, no standard of quality management, no acknowledgement in people success, no communication planning, issues handled in ad-hoc manners and the condition where project issues and risk are not addressed in standard and regular basis. To overcome this situation Angkasa Pura II need to implement Project Management maturity in the company to transform PMO into better condition. The research used qualitative methodology with in-vivo and descriptive coding (Saldana, 2016) to analyse the data. The identification process of AP II PM maturity level performed using the coding result, secondary data and literature review. The main literature review of this research are Project Management Book of knowledge sixth edition (PMBOK) and Project Management Maturity Model (Crawford, 2015). Respondent are chose based on supply chain of PMO AP II which divide into three group of Planning group, PMO Group, and users’ group. The conclusion of the research is level two maturity as the baseline of Project Management Maturity Level in AP II and the recommendation of this research are to reach level three Project Management Maturity with self-assessment method, and implementation roadmap towards level five PM Maturity level.