BADAK LNG MAINTENANCE DEPARTMENT PERFORMANCE MEASUREMENT SYSTEM DEVELOPMENT

• Main Author: SYAHRUDDIN, NASRUL
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/63775
• Institution: Institut Teknologi Bandung

Badak LNG is a liquefied natural gas (LNG) processing company in Indonesia with an LNG production capacity of more than 22.5 million tons per annum (mtpa). As part of the LNG business chain, Badak LNG must carry out its functions properly to support the achievement of the overall LNG business target. As a business unit responsible for LNG Plant maintenance and its supporting facilities, the Maintenance department has to carry out maintenance in a reliable, effective, and safe manner according to the approved budget. To ensure the fulfillment of these tasks characteristics, the Maintenance department requires an integrated and contextual performance measurement system that can measure the system performance, monitor the status, and provide appropriate feedback for continuous improvement. The maintenance department has no integrated performance measurement system, translating from corporate and division level vision, mission, and strategic objectives. The current system is only in the form of Goal & Objective, where the developed variables and indicators have not been integrated into the corresponding company organization level. Therefore the indicators and targets made are not entirely in line with the company's strategic objectives. This final project aims to develop a strategic maintenance performance measurement system using a combination of the Balanced Scorecard (BSC) with Amendola’s Four-Stages Model framework. This combined model is, called Five-Stages and BSC Framework, consists of deploying the company's strategic objectives, starting from the maintenance department vision and mission in the company's process up to the performance indicators. Data that will be processed using comparison methods obtained from questionnaires distributed to Subject Matter Experts (SME) and stakeholders in Badak LNG which have links with the maintenance management system. In addition, the research analyzes the relationship between attributes in the maintenance management system using correlation and comparison methods of Analytical Hierarchy Process (AHP). This study found that the development of a performance measurement system in the maintenance department should include alignment of the maintenance strategy with production objectives, analysis of maintenance efforts or processes (key indicator), and analysis of performance of maintenance results (lagging indicator). Based on the 5-Stages Method and BSC Design framework, 32 performance indicators equipped with benchmarking targets have been developed to measure the performance of the maintenance department at Badak LNG. The new performance measurement system is expected to help the maintenance department manage the system more effectively to realize and achieve its mission and vision. The new system will be implemented and actualized within 18 months that includes scheduling, socialization, modified process, training, allocated resources, as well as report and display development. The new performance measurement system must be consistently surveyed for constant change during implementation and feedback for continous improvement. This research is limited to developing a new performance measurement system using the Five-Stages and BSC framework to manage the maintenance system at Badak LNG.