THE INFLUENCE OF BUSINESS INTELLIGENCE DASHBOARD IN DECISION-MAKING PROCESS: A CASE STUDY IN INDONESIAN FDA

• Main Author: Wibiayu, Arlinda
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/63832
• Institution: Institut Teknologi Bandung

With the rapid development in big data and business intelligence platforms, the government is required to keep up with the technology in managing the organization's data to give excellent public service. The government as a policy maker should make policies and make a decision based on data rather than just the manager’s intuition. The investment in a business intelligence platform should ease in doing routine and simplify the decision-making process. The objective of this study is to know employee perception on the data visualization available in Indonesian FDA and list the possibilities to improve it. The data used are from primary and secondary data. The primary data get from employee surveys and interview while secondary data is from annual reports and other sources on the internet. The analysis started from defining the root cause using Fishbone Diagram, then continue with quantitative and qualitative analysis. Data visualization using color can increase willingness to read and people can faster grab the sense from visuals. This will help a manager digest all the data to make a decision. After conducting the study, the result showed that a business intelligence dashboard could help the employee in providing a brief overview of real-time data in general when needed. In terms of detailed information, an employee still needs to process manually. The dashboard capability that the employee thinks important is data filtering. Having a business intelligence dashboard can help managers make the decision process faster and more precise.