HUMAN CAPITAL EXPERIENCE STUDY IN BANK PEONY

• Main Author: Kamilia Nugroho, Sarah
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/63920
• Institution: Institut Teknologi Bandung

The large number of banks in Indonesia makes the performance of bank services must be improved. To face the intense competition between competitors, competent human resources are needed. One of the banks that implement it is PT Bank Pembangunan Daerah Jawa Barat and Banten, Tbk. or Bank Peony. As a transition objective in the previous two years, the company focuses on expanding the foundation from strong to solid in its human resource operations and management in 2020. In order to support the Human Capital Life Cycle, the company continues to update and enhance rules in terms of compliance with the norms and standards of good governance. To find out work experience while working at Bank Peony, it is necessary to research so that it can become a new benchmark for companies in managing employees, especially in this COVID-19 era. In addition, the company can find out what aspects need to be improved. This study uses quantitative method by using Bersin’s Framework, then distributing online e questionnaires to 109 employees of Bank Peony Cirebon branch. From the results of the study found three dimensions that need to be improved by the company, namely flexible hours and workspace, inclusivity, diversity, and a sense of belonging, and community, last is psychological and emotional wellbeing and support. Based on these results, this study proposes several solutions that can be considered by Bank Peony Cirebon branch.