INTENTION TO USE MOBILE WALLET PAYMENTS OF MOBILE WALLET APPLICATION IN INDONESIA

• Main Author: Vilio Djaja Indrianto, Evan
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/64413
• Institution: Institut Teknologi Bandung

The 4.0 industrial revolution brought the digitalization era to Indonesia. Rapid change of technology and the development of internet connection, which becomes fast and better bolster the digitalization era. Digitalization impacts all of the aspects; one of them is financial services. Digitalization pushed the emergence of financial technology; one of the financial technology products is mobile wallets. A mobile wallet is an electronic wallet that we can use via smartphones. With the emergence of mobile wallet applications, people tend to switch their payment behavior from using cash to digital payments because of the convenience offered by the form. But, in Indonesia, the mobile wallet user is still not highly used as expected, making the user penetration low compared to cashless society countries. From this phenomenon, this paper presents research to determine the factors that influence people to use mobile wallets in Indonesia. The main goal was to determine the drivers of people's intention to use a mobile wallet. This research adopted a model called the Technology Acceptance Model (TAM) developed by Davis (1989). This study considers seven variables (i.e., performance expectancy, effort expectancy, social influence, relative advantage, compatibility, facilitating condition, and traditional barriers) that influence the intention to use mobile wallet payments. Data Analysis technique used in this research is Multiple Linear Regression (MLR) analysis. This study resulted that compatibility, facilitating condition, performance expectancy, and effort expectancy have significant positive relationships toward intention to use mobile wallets in Indonesia. While social influence, relative advantage, and traditional barriers have no significant effect on the intention to use mobile wallets in Indonesia.