UNDERSTANDING WORKING FROM HOME (WFH) BEHAVIOR OF EMPLOYEES IN JAKARTA DURING THE COVID-19 OUTBREAK

• Main Author: Aprina Tobing, Martha
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/64492
• Institution: Institut Teknologi Bandung

Today, the world is facing a novel-coronavirus outbreak that had been declared as a pandemic by the World Health Organization (WHO). Amid the COVID-19 outbreak, people around the world have made a transition of their daily activities. Remote working, better known as Working from Home (WFH) have become the new trend in the world of work. Despite the readiness of its employees, employers were taking the risk to start remote working even in Jakarta, Indonesia. Due to the new phenomena, the working environment has changed, and it affects the workers’ working behavior. This research aims to understand the working behavior and to acknowledge the working environment changes while practicing WFH due to the pandemic. In this study, the researcher conducted in-depth interviews with 10 participants of Indonesian workers from various background and explore the elements of working environment and their working behavior during WFH. To understand and generate the result of the findings, researcher used the Qualitative Coding and Analysis in analyzing the interview transcriptions. The result shows that there are five significant changes of the working environment such as; work procedure, compensation adjustment, supervisor support, workspace and HR employee support program. Hence, there are five dimension of working behavior that was found from the Indonesia workers during the WFH; personal discipline, personal resilience, personal effort, social awareness, and coordination and team collaboration. There are two recommendation provided for Indonesian companies in term of the implementation of New Normal and future practices of WFH to ensure effectiveness of the employee performances. Employers should create a structured work system for WFH, and a New Normal Policy based on the Government’s regulation.