PROPOSED STRATEGY TO MAINTAIN AND IMPROVE EMPLOYEE EXPERIENCE POST CENTRALIZATION OF INFORMATION TECHNOLOGY ORGANIZATION STRUCTURE (CASE STUDY: PKT)

• Main Author: Winarmo, Ekajati
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/64513
• Institution: Institut Teknologi Bandung

In today's world of volatility, uncertainty, complexity, and ambiguity (VUCA), PT. Pupuk Kalimantan Timur (PKT) must adapt to remain competitive and support the National Food Security Program. Companies may improve the business synergy and efficiency through digital transformation supported by a strong information technology (IT) organization. PIHC, on the other hand, issued a policy in 2018 requiring its subsidiaries, including PKT, to centralize the IT department as part of the PIHC organizational structure. Furthermore, in 2020, PIHC imposed a moratorium on the recruitment of permanent employees. This change in policy affects how PIHC's subsidiaries carry out IT operations and services, raising concerns ranging from operational to human resource challenges. The degree of experience of PKT employees in the IT unit was measured using the Jacob's Morgan approach. The findings revealed that the centralization of IT businesses has a significant relationship with the level of employee experience, particularly in terms of culture. The results also suggested a high level of employee experience. The high level of employee experience is influenced by various variables, including the IT unit's autonomy in carrying out its functions prior to centralization. To summarize, while the PKT IT unit has a high level of employee experience, this is not necessarily the case in other work units dealing with organizational centralization. As a result, more study on the employee experience in various work units is necessary, as is the formulation of relevant strategies for these units. The authors propose a strategy based on Gallup's seven stages of the employee lifecycle to maintain or increase the level of employee experience that may be adopted in all units within the company to attain a high employee experience level.