PERBAIKAN PROSES PENGEMBANGAN SOFTWARE Y PADA PT X DENGAN METODOLOGI SIX SIGMA

• Main Author: Arda Rizqi Amalia, Tatinia
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/65621
• Institution: Institut Teknologi Bandung

PT X is the holding company for oil palm plantations. To manage plantation land and palm oil mills in its subsidiaries, PT X developed software Y to improve data accuracy of the entire production process so that the possibility of losses will decrease. In December 2019-December 2020, PT X received 68 complaints against software Y. These complaints were related to data errors generated, software slowness in processing data, and incompatibility of software Y functions on several modules. Meanwhile, PT X has a target to only receive 12 complaints annually. So it can be said that the quality of software Y is still quite far from the company's target. This study proposes a quality development method based on six sigma to solve software quality problems of software Y. In this study, the six sigma DMADV framework is used to analyze the root causes that have a major influence on user complaints against software Y. Based on the results of joint elaboration with PT X stakeholders, proposed improvements will be designed that can reduce user complaints. The suggestions for improvement that will be designed are the design of a junior programmer training program and the design of technical documents. The program will be designed by adapting the Windows training framework and developing the SKKNI 615-2012 programmer curriculum. Meanwhile, technical documents will be designed based on the IEEE 1063-2001 standard for software user documentation. The results of the proposed design are expected to increase the effectiveness of the code writing process in script of software Y and minimize technical repair activities.