THE DEVELOPMENT OF MULTIPURPOSE APPLICATION INTERACTION DESIGN FOR BANDUNG INSTITUTE OF TECHNOLOGY STUDENTS WITH A USER-CENTERED DESIGN APPROACH

• Main Author: Napoleon Autumn, Jones
• Format: Final Project
• Language: Indonesia
• Subjects: Teknik (Rekayasa, enjinering dan kegiatan berkaitan)
• Online Access: https://digilib.itb.ac.id/gdl/view/65785
• Institution: Institut Teknologi Bandung

There are multiple digital services provided by Bandung Institute of Technology (ITB), each with different objectives and domain access, yet serve a single userbase, that is ITB’s students. The existence of a plethora of ITB domains, however, appears to confuse students, especially with only few features that are often used per domain. On the other side, the growing trend of multipurpose applications has become ubiquitous especially in Asia, with the living proof WeChat, followed by the major platforms in Southeast Asia, such as Grab, Gojek, and Shopee. The idea is also adopted in the academic institution landscape, with Yonsei University and Harvard University as prominent examples. Based on the premises of growing trend of multipurpose applications and the ITB scattered services that led to students’ confusion, this paper is set to develop the design interaction of ITB’s multipurpose application during a hybrid-offline condition to disentangle the scattered digital services at ITB. User-centered approach will be applied throughout all phases of the research including features analysis, usability, and user experience goals identification, as well as the high-fidelity prototype design and usability testing. The result of testing five respondents confirmed the achieved efficiency usability goal and helpful user experience. The quantitative metrics of the Single ease question reached 6.88 out of 7 and the System usability scale graded the best imaginable with a score of 94.5, while that of the qualitative involved user feedback, aspect of design principle, the usability goal, and user experience goal.