PERANCANGAN AUTOMASI PROSES UNTUK MENINGKATKAN EFISIENSI PROSES ONBOARDING MITRA PADA DIVISI AFFILIATE PT X

• Main Author: Dwi Putra, Aldi
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/66493
• Institution: Institut Teknologi Bandung

PT X is a company that engaged in the e-grocery sector. PT X has served more than 500,000 users and generated more than 4 million orders. However, a tight competition with strong competitors has required PT X to have a strategic project. One of the strategic project from PT X is affiliate program. Affiliate program is a program where PT X cooperate with housewives and ask them to become sales representative. Since launched, this program has acquired more than 2,500 agents and this number is growing every week. This program initially launched as part of Growth Division but due to its rapid growth PT X decided to make a specialized division to execute the program called Division A. The main task of Division A is to plan and execute the whole affiliate program. Since it’s only been established for 4 months, Division A still has a lot of manual processes one of them is personal voucher. Thus, Division A need a solution to reduce the amount of manual processes and increase the efficiency of personal voucher. The solution that can be implemented by Division A is bot. Waterfall method are used in the bot development process with 3 main performance indicators: reduce manual processes, reduce error rate, reduce process time. Based on the trial it is found that the average process time for each voucher is 8.4 seconds with 100% accuracy rate. Therefore, the implementation of bot can be done by Division A to reduce the manual process in personal vouchers.