HUMAN CAPITAL READINESS IN FACING INDUSTRY 4.0 – STUDY CASE SHARED SERVICE FINANCE AT ENERGY COMPANY, PT PERMINYAKAN

• Main Author: Ayuning Rarasputri, Mia
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/67621
• Institution: Institut Teknologi Bandung

PT Perminyakan established a new organization named Shared Service Center (SSC) in 2018 as one of the embodiments of the company's digital transformations consisting of four functions called multitower: Finance, IT, Human Capital, and Asset Management. Shared Service Finance (SSF) provides services to stakeholders (customers, suppliers, and other functions inside PT Perminyakan) in finance activities. In the daily job, SSF face many challenges, high volume, and repetitive jobs occur every day. SSF is helped by the management team that provides technologies industry 4.0 based to help and assist them in their daily activities. But the utilization of the tools is still low. Based on these problems, in this final project, research was conducted using a combination of quantitative and qualitative methods using a questionnaire and equipped with semi-structured interviews to obtain data and information that will be included in the concept of Human Capital Readiness. Human Capital Readiness saw from four aspects: Knowledge, Hard Skill, Soft Skill, and Attitude. Furthermore, interviews were conducted to determine and give more profound information about the questionnaire result and how the company responds to the condition. SSF also has SIERA, which is an industry 4.0-based that developed by SSF itself. It uses Artificial Intelligence based technology. The writer also used the quantitative and qualitative methods to determine the Human Capital Readiness of SSF in implementing SIERA. Furthermore, the Human Capital Readiness assessment that provides the Human Development Index (HDI) used a gap to determine some aspects defined as ready, optimal, and not ready. The writer also gives some recommendations for implementation plans to the company from the questionnaire and interviews that validate the questionnaire result. The findings in this study are divided into two scopes. The first is about readiness to face industrial 4.0, and the second is about the readiness in implementing SIERA. Frist scope gives results that Knowledge dan Soft Skill is not ready, but Hard Skill and Attitude are optimal. By this result, the writer recommends increasing digital literation, upskilling and re-skilling, and culture development (digital leadership and digital mindset). The second scope gives results that Hard skills and Attitude are not ready, meanwhile, Knowledge is optimal and Soft Skill is ready. The writer provides three recommendations: upskilling, solving application issues and updating, and aggressive branding for SIERA.