LMS ACCEPTANCE MODEL DEVELOPMENT BY TRAINING PARTICIPANTS ON AN ONLINE LEARNING SYSTEM FROM A CROSS-GENERATION PERSPECTIVE

• Main Author: Gustiari, Wellia
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/68759
• Institution: Institut Teknologi Bandung

The Covid-19 pandemic has had a significant impact on training and education institutions around the world, including the Metrological Resource Development Center (PPSDK), which has switched from a traditional to an online training scheme. Since the online training was delivered through LMS Kudagang, the pass rate of training participants on competency tests has dropped by 23%.. This is due to LMS Kudagang's recent use and the low level of use by trainees (dominated by Generation X at 67%). One of the primary reasons for the poor acceptance of LMS as an online learning tool is a lack of understanding of the important factors that can affect training participants' acceptance to LMS Kudagang. As a result, the purpose of this study is to develop a model of LMS acceptance by trainees from a cross-generational perspective, which includes factors of knowledge management process, individual characteristics, system characteristics, instructor attitudes, and individual-level cultural values. The model, which is based on the Technology Acceptance Model (TAM), consists of 50 indicators that represent 13 latent variables. Data was gathered by distributing online questionnaires to 46 Gen X and 131 Gen Y trainees who participated in online metrology training. Furthermore, the data was processed with the SmartPLS v.3.2.9 software using the PLS-SEM technique. The findings revealed that the relationship between all core TAM variables is significant, with perceived usefulness being the strongest predictor of trainees' intention to use LMS Kudagang. Computer self-efficacy is the strongest determinant of perceived ease of use of LMS Kudagang, while knowledge sharing is the strongest predictor of perceived usefulness of LMS Kudagang. Culture has no moderating role between intention to use and actual use of LMS Kudagang in the context of the abrupt and forced use of LMS. Multigroup analysis shows that perceived ease of use and system response have different effects on Gen X and Gen Y's perceived usefulness of LMS Kudagang. The perception of Gen X on the usefulness of LMS Kudagang is greater than that of Gen Y as the platform becomes easier to use. On the other hand, the Gen Y's perception of the usefulness of LMS Kudagang is greater than that of Gen X as the platform responds users' requests faster and more consistently. Finally, training institute should optimize the iv knowledge sharing feature so that participants perceive LMS Kudagang is useful in the learning process, such as by using gamification in the discussion forum feature.