PROPOSED DESIGN OF PERFORMANCE MANAGEMENT SYSTEM USING MODIFIED KNOWLEDGE-BASED PERFORMANCE MANAGEMENT SYSTEM FRAMEWORK FOR ENTERPRISE BUSINESS OF PT. TELKOM INDONESIA
PT. Telkom Indonesia is a State-Owned Enterprise (SOE) engaged in the field of information and communication as well as a service provider and telecommunications network that serves B2B in its enterprise business. With the currently increasing market competition for ICT products and services for bus...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/70512 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | PT. Telkom Indonesia is a State-Owned Enterprise (SOE) engaged in the field of information and communication as well as a service provider and telecommunications network that serves B2B in its enterprise business. With the currently increasing market competition for ICT products and services for businesses, enterprise business is expected to improve performance to win the market competition. Performance Management System (PMS) design and implementation are critical elements of management control systems for providing the best solutions for businesses.
This final project proposes a modified Knowledge-Based Performance Management System (KBPMS) framework for Enterprise Service Division. The framework design is using three perspectives, which are the organizational result, internal process, and resource capability. The research has shown there are three levels of performance measurement which are corporate, directorate, and division with a total of 13 performance variables and 22 performance indicators. The variable linkage is carried out vertically between the new performance variables and horizontally using correlation analysis of past performance indicators from 2019–2021 for determining the relationship between variables and indicators. The performance variable weighting uses the scoring reference from seven perspectives used for the Kriteria Penilaian Kinerja Unggul (KPKU) or Excellence Performance Assessment Criteria created by the Ministry of SOE for SOEs in Indonesia which is based on Malcolm Baldrige National Quality Award (MBNQA). Then the target for each indicator is determined from the past performance target. The ratings are using green, yellow, and red colors to determine the achievement. The implementation of the newly designed PMS is using master list Excel display for monthly report and spider web diagram display for annual report. Therefore, the modification of KBPMS design with KPKUbased scoring provides an excellent performance depiction for business enterprises in SOE.
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