THE INFLUENCE OF EMPLOYEE MOTIVATION AND EMPLOYEE EXPERIENCE ON ORGANIZATIONAL COMMITMENT (CASE STUDY AT PPTK GAMBUNG)

• Main Author: Shelviera Regina, Maria
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/71138
• Institution: Institut Teknologi Bandung

Tea is a commodity from agricultural sector that has potential in Indonesia as evidenced by Indonesia as seven the world's largest producer of tea. The province in Indonesia that is the largest tea-producing is the province of West Java. Tea production in West Java accounts for almost 70 percent of tea production in Indonesia. One of the efforts to develop tea production especially in West Java is to involve research institutions, and one of the research institutes tasked with developing this mandate is the Gambung Tea and Quinine Research Center (PPTK Gambung). During its operation, PPTK Gambung has produced many superior tea clones and has increased the competitiveness of the national tea industry. The success of PPTK Gambung in researching and developing tea and quinine has always been closely related to good resources and management systems. One of the resources that best support is human resources, especially human resources in research section who has responsibility for conducting and developing research for the sustainability and development businesses in PPTK Gambung. However, with the important responsibility the number of employees in research section has a high percentage of turnover compared to other sections, The highest percentage of employee’s turnover from the research section reached 35.29% in 2017 and 18.51% in 2019. Following that percentage, a high turnover rate also can indicate a low commitment from employees to stay in the company, and some reason why employees chose to resign from PPTK Gambung, because retirement, received job offers with higher position and nominal salaries than current companies and felt that the salary earned was not following the existing workload. From those aspects it can be analyzed if the company can’t meet some of the needs of employees and creates a positive experience for the employee. Therefore, in this research will be analyzed the influence of employee motivation and employee experience on organizational commitment so that employees are inspired to commit and increase their involvement in the company. This research was conducted using multilinear regression analysis to analyze the influence of employee motivation and employee experience on organizational commitment using primary data obtained through questionnaires to employees in the research section. Descriptive analysis is used to analyze conditions of employee motivation, employee experience, and organizational commitment of employees at PPTK Gambung, as well as interview results as supporting data to analyze the root cause of low organizational commitment using fishbone diagram analysis. The results of the multilinear regression analysis showed that employee motivation and employee experience had a significant positive influence on organizational commitment, and the results of the descriptive analysis showed: employee motivation of physiological needs in compensation, safety needs in retirement security, esteems needs in reward and recognition; Employee experience of the cultural environment in everyone feels valued, dedicated to employee health and wellness, the technological environment in availability to everyone, must be improved in order to increase organizational commitment, especially affective commitment from employees to the company.