THE SELECTION OF AN INTERNET SERVICE PROVIDER FOR AN EDUCATION TECHNOLOGY COMPANY BY USING THE ANALYTICAL HIERARCHY PROCESS (AHP)
Decision-making on problem-solving is essential in becoming a problem-solver for the issue at hand. Of course, we are already familiar with the term MCDM. Its acronym is multiple-criteria decision-making (MCDM). Widespread use of the acronym was popularized in 1979 by Stanley Zionts. The Analytic...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/71234 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Decision-making on problem-solving is essential in becoming a problem-solver for
the issue at hand. Of course, we are already familiar with the term MCDM. Its
acronym is multiple-criteria decision-making (MCDM). Widespread use of the
acronym was popularized in 1979 by Stanley Zionts. The Analytic Hierarchy
Process (AHP) is a powerful tool for MCDA, which uses ratio scale factors for
pairwise comparison enabling the making of a judgment or decision from the
weighting of several criteria (Saaty, 1990; Saaty, 2013). This research begins with
an issue that arises in companies engaged in education technology (ed-tech) in
Indonesia. This company is quite influential and has a significant role in developing
the virtual teaching-learning process.
Not only that, but the company also produces training and learning videos for
school-level community to office workers. Learning methods like this are familiar
in developed countries. However, as we know, Indonesia is a country that has a bad
internet connection. Companies engaged in technology are very dependent on the
internet. Please note that the internet depends on infrastructure, but companies
cannot do more for this scope. So, the company takes a role in maximizing the
selection of internet provider companies.
For this reason, this study selects expert workers who arrange the selection of
internet service providers and collect data through interviews and focus group
discussions. It generates essential factors that will be used in the selection process.
A pairwise comparison of each individual will then be combined and processed
using the analytic hierarchy process (AHP) method, and priorities will be formed
from the previously determined alternatives. The results of this study indicate that
one company has the highest score among the other four alternatives. Through this
AHP process, companies prioritized in selecting adequate internet service
providers are expected to become recommendations that can be submitted to
companies and reduce exposure to operational risk and reputation risk.
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