ANALYSIS OF PASSENGER SATISFACTION ON THE LEVEL OF SERVICE TERMINAL BUILDING FACILITIES (CASE STUDY: HANG NADIM INTERNATIONAL AIRPORT BATAM)
This study aims to determine the influence of service level standard regulatory instruments (Level of Service) and service quality on the perceptions of service users at Batam's Hang Nadim International Airport. To further investigate the effect of customer characteristics, gender, age and trav...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/71248 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |