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The development of telecommunication system and technology has being more sophisticated and complex, thus PT. X as one of communication cellular operation in Indonesia, has to be the costumer driven that can provide the best service and performance for the customer accoding to the customer data base...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/7141 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |