MINIMIZING RENOVATION PROJECT DELAYS(CASE STUDY: PT PERTAMINA RETAIL)

• Main Author: Khaerunnisa, Soraya
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/71997
• Institution: Institut Teknologi Bandung

PT Pertamina Retail is a PT Pertamina Niaga subsidiary which has responsible for operating COCO gas stations owned by PT Pertamina (Persero). Currently, PT Pertamina's competitors are increasingly developing their business and increasing their outlets, which will become a challenge for PT Pertamina Retail. So, PT Pertamina Retail is constantly upgrading and improving the appearance of fuel station facilities, ensuring that the facilities has an optimal function. This is also stated in the company's strategy and listed in the 5R program (Ringkas (Brief), Rapi (Neat), Resik (Clean), Rawat (Caring), Rajin (Diligent)). To accommodate the above strategy, PT Pertamina Retail also allocates a capital goods investment to implement repairs/renovations in the existing Fuel Station. The project’s progress performance gap caused PT Pertamina Retail to not achieve the Key Performance Indicator according to the target, particularly the Non-Business Development Capital Goods Investment. The purpose of this study is to find the root causes to minimize project delays and find solutions to solve these problems so that the project can be completed on time and the KPI for Non-Business Development Capital Goods Investment is achieved. To identify problems, research was conducted at a gas station in the Jabodetabek area with specific criteria. Interview methods will be conducted with stakeholders who play a role in the gas station renovation project. The current reality tree method will analyze problem identification to get the root cause. Case Study and Literature reviews will be conducted to find a theory to resolve the root cause. PMBOK, especially in the project schedule management and planning process group sections, and Operation Management theory, especially Lean Production, will be used to analyze the project's performance and find a solution. Several alternative solutions will be identified based on the root cause obtained. Then the best alternative solutions will be selected by using AHP (Analytical Hierarchy Process) with the criteria and rating of the results of questionnaire that sent to the stakeholders. Then, implementation plan for the best alternative solution will be designed and use as a recommendation for the company.