A PROPOSED WEBSITE DEVELOPMENT FOR KNOWLEDGE MANAGEMENT BASED ON SECI FRAMEWORK AND QUALITY FUNCTION DEPLOYMENT METHODS (CASE STUDY AT TELKOM PROPERTY)

• Main Author: Dewi, Sarastya
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/72100
• Institution: Institut Teknologi Bandung

Employee capability is one of the most important things that can influenced the company’s performance. In an effort to increase employee capabilities, qualified knowledge management is needed to ensure that the knowledge possessed by the company can be formed, used and used appropriately. Telkom Property is one of the subsidiaries of PT Telkom Indonesia Tbk. engaged in Property Management, Property Development, Project Solutions and Transportation Management Services. In order to maintain its business during the Covid-19 pandemic, in 2021 Telkom Property made changes to its vision and mission which had an impact on digitizing the company's business processes. As a business enabler, the Human Resources Division continues to strive for the development and improvement of employee capabilities. Some of the initiatives that have been carried out are by increasing the frequency of knowledge sharing events and holding the Innovation Award which aims to be a forum for employees to provide innovation for the company. Based on the observation results, when viewed from the 5 steps of the knowledge management process, Telkom Property does not yet have the means to store knowledge. Therefore, in this research, the development of a knowledge management website at Telkom Property is carried out which aims to be a knowledge repository so that knowledge owned by companies and individuals is documented so that it can be accessed by all employees and helps the knowledge sharing process to be more effective. The development of this website takes into the SECI concept, where the features developed can support the Socialization, Externalization, Combination and Internalization processes. Proposed website development is made using the Quality Function Deployment (QFD) method in order to develop the website based on the user requirement. HOQ tools used to support to transform the user needs into technical responses and 14 technical responses should be develop by the company to deliver the user centric website.