SERVICE QUALITY IMPROVEMENT STRATEGY FOR PT X FINTECH LENDING USING SENTIMENT ANALYSIS OF ONLINE REVIEW
Fintech lending or online lending is one of the financial services that support the government's target of inclusion and digital transformation of financial services. Founded in 2017, PT X is a fintech lending service provider currently experiencing a decrease in the conversion rate of Googl...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/72118 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |