#TITLE_ALTERNATIVE#

• Main Author: Djatmiko (NIM 235 04 012) , Bambang
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/7386
• Institution: Institut Teknologi Bandung

Abstract: <br /> <br /> <br /> <br /> <br /> Like any other assets in organization, Information System (IS) needs to be managed. IS, thus needs to be controlled accordingly. Control gives a reliable assurance to management whether IS unit has aligned with business goal of the organization. Each controlled IS process should be measurable. These measurements were established in such that, it becomes as performance indicator for IS process, and guidance for management to determine which IS process need to be improved. <br /> <br /> <br /> <br /> <br /> IS audit is a means for controlling COBIT (Control Objectives for Information and Related Technology) can be employed as a standar for IS auditing. The standar uses both business and Information Technology (IT) perspectives in its framework. As a model for IS organization, COBIT consists of generic controls. <br /> <br /> <br /> <br /> <br /> This thesis will develop an audit model to assess process of delivery and support of information service for PT. Telekomunikasi Indonesia, Tbk. R and D Center. Assessment was conducted through controls and performance indicators that were extracted from COBIT domain delivery and support, that suitable for PT. Telekomunikasi Indonesia,Tbk R and D Center information system condition. A questionnaire to identify maturity of the PT. Telekomunikasi Indonesia,Tbk R and D Center will be constructed further, based on the model. <br /> <br /> <br /> <br /> <br /> The IT Governance model and the audit of information system are intended to perform the mapping of delivery process and support process of the level of maturity model. Maturity model is a tool to measure how good development of the processes of information system. It also can measure the position of recent information system and evaluate the needed metters to increase. The maturity model exists in every information system process. The tool to map the process of information system questionnaires. They are made by using an ordinal measurement technique with likert scale. <br /> <br /> <br /> <br /> <br /> Pursuant to result of questioner and review management related to process IT of COBIT standard. That show, it mention the current maturity levels of the enterprise is DS1,DS3, DS5, DS7, DS11, and DS12 at 3 (defined) its meaning that enterprise execute the IT process in management of enterprise information system to reach a documented better and the communicated for requiring user and the entitled of information, DS2, DS4, DS8, DS9, DS10, and DS13 at 2 (repeatable) its meaning that enterprise execute IT process of enterprise information system standard to use at same activity and units difference in reguler of organization with following reguler pattern, DS6 at 4 (managed) its meaning that enterprise execute the IT process in management of enterprise information system to monitor and measure compliance with procedures. From there is attainment, measuring to use maturity, CSF, KPI, and KGI to indicatet that the organizated management have to do the monitoring by condusive and comprehensive in each IT process and enterprise information system function, because required the IT and enterprise information system management have to balance for orienting to service the requirement of user. <br /> <br /> <br /> <br /> <br /> Knowing what the enterprise position actually with an audit from COBIT, analisys SWOT (Strengths Weaknesses Opportunities Threats) the basic item created. The analisys SWOT can know enterprise strengths, that are : that employees execute worked with the computer infrastructure any time by internet, and intranet completely facility. And can know enterprise weaknesses, that are : Manager and IT staff are not together to managed IT resources and IT infrastructure to continuous. <br />