INTERACTION DESIGN GUIDELINES DEVELOPMENT FOR HIGH- PERCEIVED SECURITY MOBILE BANKING APPLICATION

• Main Author: Catur Arifani, Anindha
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/75608
• Institution: Institut Teknologi Bandung

Each year, the number of mobile banking application's users keep on growing. It shows big potential for the upcoming years. However, there are still security concerns that sets back the adoption of mobile banking applications. To overcome those problems, this research is conducted to understand things that influence user's perceived security. This research identified the problems faced by users are forgetting their password, biometrics not available, limited period of bank statement, unclear transaction preview and proof, instructions for new features not available, and user's concerns about mobile banking's security threats. Therefore, an interaction design is developed using user-centerd design (UCD) to solve those problems, which was then tested to mobile banking users. The testing results were analyzed using statistical analysis, such as Kruskal- Wallis, Mann-Whitney U, correlational test, and factor analysis. Based on the analysis, there is difference of perceived security between the age groups of Gen Z, Millennials, and Gen X. It was also analysed that there are three categories that influence perceived security, which are transaction security, onboarding, and availability. The results where then used to form interaction design guidelines for high perceived security mobile banking application for Gen X.