ANALYSIS OF MEDICINE WAITING TIME AT XYZ HOSPITAL IN BANDUNG

• Main Author: Tarida Hananaek, Catherine
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/75682
• Institution: Institut Teknologi Bandung

Healthcare is a crucial industry that caters to the needs of the community, and hospitals and healthcare facilities must prioritize patient recovery and enhance the quality of care provided. Patients often choose private healthcare providers due to their perception of higher quality services, availability of brand-name medicines, and shorter waiting times. However, a significant issue arises when the waiting time, not only for treatment but also for obtaining medicine at the pharmacy, exceeds the expected duration. In Indonesia, the Ministry of Health has established standards for waiting times in pharmacies, specifying that ready medicine should be dispensed a maximum of 30 minutes while compounding medicine 60 minutes. Unfortunately, based on secondary data and observations from a private hospital in Bandung, it is evident that the waiting time for both ready and compounded medicine exceeds these standards. To gain a deeper understanding of the waiting time duration, a comprehensive examination of the entire process is necessary, along with a thorough analysis of the available data. Control charts, hypothesis testing, capability analysis, and value analysis are implemented in this research. The results have revealed that the quantity of medicine ordered directly impacts the waiting time, as well as identifying the delays caused in the medicine provision process. Addressing this issue requires careful evaluation of government regulation and improvement of various aspects of the process. This includes optimizing resource allocation, streamlining workflows, enhancing communication channels, and potentially implementing technological solutions. By conducting a detailed analysis and implementing targeted improvements, the hospital can work towards reducing waiting times and enhancing overall efficiency in providing medicine to patients.