Information Sharing in Offshore IT Outsourcing

• Main Author: PRIHARSARI (NIM 23406025), DIAH
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/7607
• Institution: Institut Teknologi Bandung

This study analyses how to manage information sharing in offshore IT outsourcing. It presents essential ideas and theoretical backgrounds through in-depth literature review in the areas of offshore IT outsourcing, especially from vendor point of view. <br /> <br /> <br /> A research question arises in this context is: how is information sharing framework in offshore IT outsourcing? The main question will be addressed by answering this following questions: (1) what are the phases of offshore IT outsourcing process can be defined in the context of information sharing?, (2) what are the major activities in each phase?, (3) what information need to be exchanged in each phase?, (4) which stakeholders should be involved and responsible in the exchanges process?, (5) what are the potential barriers in the information exchange activities within the offshore IT outsourcing project? <br /> <br /> <br /> To answer the research questions, the following steps are conducted: (1) developing a framework that could help in explaining how information sharing activities in offshore IT outsourcing take place. The framework developed in this research is presented in the form of matrix. The horizontal line in the matrix represents phase of offshore IT outsourcing and the vertical line in the matrix represents major activities, information being shared, person in charge, and the important barriers, (2) conducting empirical investigations through the execution of three case studies in Indonesia, (3) analysing the results of the case studies in order to be able to raise some conclusions that related to the information sharing activities within the different stages, information being shared, person being involved and responsible for the sharing activities, and the barriers in the sharing process. <br /> <br /> <br /> Three case studies had been conducted in this study. Personal interviews were executed and some related secondary documentations were collected in each case company. To be able to have a well guided and meaningful interview, an interview protocol was firstly developed. The interview protocol consists of a number of open ended and semi-structured questions to allow interviewer to clarify specific issues in the discussion. In total 7 interviews were conducted. Each interview lasted on average 20 minutes. They were recorded and transcribed in full. <br /> <br /> <br /> The major contribution of this study is to give a better understanding on how to execute, improve, and systematize information sharing management in offshore IT outsourcing projects. This study reports some interesting findings in information sharing execution between vendor and client and the relation, the barriers in the process and the potential impact on the success of the project.