INFORMATION TECHNOLOGY GOVERNANCE DESIGN OF ACADEMIC SERVICE IN UNIKOM (Universitas Komputer Indonesia) USING COBIT (Control Objectives For Information And Related Technology) Ver. 4.0

• Main Author: EFFENDI (NIM 23506026), DIANA
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/7610
• Institution: Institut Teknologi Bandung

Information Technology (IT) has an important role in increasing the competitive advantage nowadays. Information Technology proven to be effective in creating the value for organization. Most organization, including the academic institution, rely on Information Technology to be able to compete ,instead UNIKOM Bandung that an institution that use IT as it's business core and support for it's business. Thus, a structured IT governance is necessarily required. IT Governance is a structure of relationships and processes to direct and control the enterprise in order to achieve the enterprise's goals by adding value while balancing risk versus return over IT and its processes. This thesis provides an IT Governance recommendation to IT Governance that already done today, but just some process of IT Governance that already done. IT Governance made to increase IT performance in academic service in UNIKOM, where academic service is as Academic Administration and Student (BAAK) Division and it as UNIKOM Center responsibility. IT Governance design in this thesis conducted using Control Objective For Information And Related Technology (COBIT) Ver. 4.0, which is an internationally accepted standard aimed to control the related IT. COBIT consists of 34 IT processes (control process) which grouped in 4 governance domain. This research only discuss 2 of 4 domain in COBIT limited in the control process level, without discussing the activities in each control process. The selected domains in this research are deliver and support and monitor and evaluate domain. The domains selection based on the problem which is related with the services that need to be given to academic information system user and the institution as-is requirements. Control process prioritized in IT governance recommendation selected based on the necessity priority scale measurement result using Analytical Hierarchy Process (AHP). The priority scale selection carried by UNIKOM Center manager whose responsible in UNIKOM IT governance and BAAK head of division whose responsible in providing IT support for academic service process in UNIKOM. A control process which has the highest priority scale will be selected based on the priority scale results. According to both respondent, the highest control processes priority scale in DS and ME domain are DS7-Educate and train user, DS11-Manage data, ME1-Monitor and evaluate IT performance. In the next phase the mapping model is created to determine the as-is IT governance position using the maturity model. The mapping model created based on the results of questionnaire distributed to 35 respondent from UNIKOM center staff, BAAK staff, lecturers and students and the respondent indeed in UNIKOM academic services. The questionnaire based on Key Goal Indicator and Key Performance Indicator from each control process which created according to COBIT Management Guidelines. From the maturity model mapping, it is known that the maturity level for DS7 Educate and train users, and DS11-Manage data is 2 (repeatable), where process follow the regular pattern, and the maturity level for ME1-Monitor and evaluate IT performance IS 1 (initial), where the process are ad hoc and unorganized. IT governance recommendation will be designed based on the maturity mapping to improve the maturity level from each control process. Based on UNIKOM vision, mission, future challenge, and the high management expectation, it can be concluded that to support the UNIKOM objective achievement, at least the IT governance maturity level is 4 (managed), where the process monitored and measured using certain indicator. The IT governance along with the planning and determining process for the measurement conducted will provide an efficient and effective governance toward the achievement of UNIKOM vision, mission and business objectives.