DEVELOPING ORGANIZATIONAL AGILITY TO ALIGN WITH ORGANIZATION DIRECTION: THE CASE OF SERVICE OPERATIONS CENTER, OOREDOO QATAR
Due to intense competition in the business environment, organizational agility is essential for the organization to stay competitive. Providing excellent customer experience is crucial to winning the competition. The Service Operation Center (SOC) in Ooredoo Qatar, which monitors the telecom network...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/76897 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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