THE EFFECT OF REMOTE WORK FLEXIBILITY ON EMPLOYEE PERFORMANCE THROUGH WORK STRESS AND ORGANIZATIONAL CLIMATE IN E-COMMERCE COMPANIES

• Main Author: Akmalia, Savira
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/77610
• Institution: Institut Teknologi Bandung

The progress of the digital world is currently developing very quickly and cannot be separated from the online world which continues to increase every year. This phenomenon affects various sectors, including business and the economy. One example of a digital-based business is e-commerce. Companies compete to maintain and or increase their position to become the top ranking. One important factor of competition is performance. Organizations need to continue to strive to be able to produce increased employee performance and provide comfort for employees to be able to work well. One solution that is developing for this problem is a remote work system or remote work. Remote working has become an increasingly popular practice in the e-commerce industry, and many companies have turned to this approach to attract the best talent and improve their operations. One of the challenges of remote working for organizations is maintaining the organizational climate. By fostering a positive and healthy work environment that encourages innovation and professional growth. Apart from paying attention to the organizational climate, flexible implementation of remote work is expected to reduce work stress and can improve employee performance. However, the fact is that remote work in research has found differences of opinion on whether it will increase employee performance or reduce employee performance. Therefore, the main objective of this research is to develop and empirically test a research model that includes these four factors, then analyzed using a cross-gender perspective. The developed model is a reflective construct. This study uses a quantitative approach with the PLS-SEM technique. In addition, a multi-group analysis was carried out in the study to determine differences in results in gender groups (males and females). Data collection was carried out using a purposive sampling technique. The survey was distributed to research respondents consisting of the five largest e-commerce companies in Indonesia, namely Tokopedia, Shopee, Bukalapak, Blibli, and Lazada. The results showed that remote work flexibility has a significant positive effect on employee performance, remote work flexibility has a significant positive effect on organizational climate, organizational climate has a significant effect on work stress, and found a mediating role of organizational climate on the relationship of remote work flexibility and work stress. Meanwhile, the remote work relationship and work stress were found to be insignificant, the relationship between organizational climate and employee performance was not significant, and the remote work relationship and work stress were not significant. As well as the results of the multigroup analysis stated that in all the relationships studied ,there was not enough evidence to accept that there were significant differences in the male and female gender groups.