RECOMMENDATIONS FOR ROBOTIC PROCESS AUTOMATION CANDIDATES IN THE ACADEMIC ADMINISTRATIVE SERVICES STEI ITB

• Main Author: Septiyani Putri, Gina
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/78310
• Institution: Institut Teknologi Bandung

The current administrative services are one of the aspects evaluated to determine the accreditation of a university. However, the academic administrative services at STEI ITB are currently not optimal and efficient in data recording, resulting in data quality issues in several dimensions. To address the data quality problems, the use of robotic process automation (RPA) will be proposed. However, there are many academic administrative services at STEI ITB, and it's not feasible to implement RPA for all of them due to the high cost involved. Therefore, it is crucial to select suitable services for RPA implementation. Thus, the focus of this final project will be to generate recommendations for academic administrative services at STEI ITB that are suitable for RPA implementation using both quantitative and qualitative methods. The frameworks used include the RPA suitability framework (the primary framework) and the PLOST framework, along with additional methods such as standard deviation and mean threshold. The use of two frameworks and the inclusion of additional methods are done because there are some shortcomings in the primary framework, such as the lack of RPA expertise within academic STEI ITB, which is required for the primary framework. The recommendation after analyzing using these frameworks and methods is the services of certificate issuance and student achievement tracking.