PROTOTYPING A MOBILE APPLICATION FOR DYSPEPSIA MANAGEMENT AND ITS IMPACT ON ITB STUDENTS' ATTITUDE AND KNOWLEDGE TOWARDS DYSPEPSIA

• Main Author: Stefani Valentina, Maureen
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/78409
• Institution: Institut Teknologi Bandung

Dyspepsia is a constellation of upper gastrointestinal complaints such as postprandial fullness, bloating, early satiety, nausea, vomiting, belching, and epigastric pain or epigastric burning. One of the groups that is prone to experiencing dyspepsia is college students because of irregular lifestyles and stress due to academic pressure, which impacts their productivity. With the convenience provided by smartphones, the availability of health applications allows users to manage their conditions. Therefore, this research was conducted to create a mobile app prototype called Tumbo, identify its effect toward dyspepsia-related knowledge and attitude of ITB students, and measure user performance and satisfaction toward the prototype. This study is a cross-sectional observational study involving 105 ITB students by filling out the pre-test and post-test questionnaires containing dyspepsia-related knowledge and attitude questions, using prototypes, and filling out SERVQUAL-based questionnaires to assess user satisfaction toward the prototype. The results showed a statistically significant between dyspepsia-related knowledge and attitude of ITB students after prototype intervention compared with before prototype intervention (p<0.001) and a weak correlation between user satisfaction with dyspepsia-related knowledge and attitude of ITB students (r = -0.031; r = 0.085). Evaluation of Tumbo’s usability score is 73% out of 100% so it’s categorized as moderate. Meanwhile, evaluation of user satisfaction toward the prototype using the SERVQUAL-based questionnaire showed an average score of 93.98% ± 1.82% with CSI 87.41% (very satisfied). From several user feedbacks, there are several aspects that can be improved to improve usability and user satisfaction.