THE INFLUENCE OF EMPOYEE ENGAGEMENT TO EMPLOYEE PERFORMANCE AT PT. TELKOM BANDUNG

Employee engagement has become a hot topic among consulting firms and in the popular business press. It is connected with what ASTD’s model cites as the wellness of an organization and can improve human productivity. By increasing productivity, organizations are striving to increase their performanc...

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Bibliographic Details
Main Author: Azizah, Azmi
Format: Final Project
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/78709
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Institution: Institut Teknologi Bandung
Language: Indonesia
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Summary:Employee engagement has become a hot topic among consulting firms and in the popular business press. It is connected with what ASTD’s model cites as the wellness of an organization and can improve human productivity. By increasing productivity, organizations are striving to increase their performance. Human Productivity Improvement (HPI) can be used to improve productivity. This model uses a business analysis, performance analysis, and cause analysis. The cause, or need for improving human performance, could be due to a lack of knowledge, motives, physical resources, the structure or process, a lack of information, or the wellness of the organization. Once the cause is determined, the model focuses on selecting a solution, implementing the solution, and then evaluating the results. Employee engagement is interwoven significantly with important business outcomes. Engaged employees are emotionally attached to their organization and highly involved in their job with a great enthusiasm for the success of their employer, going extra mile beyond the employment contractual agreement. This research was taken at Service Company which is PT Telkom Bandung, one of the first state-owned monopoly companies that required providing the best service to the public in this case phone users or customers. Methodology of this research is design by primary data using questionnaire. There are 100 questionnaire distributed to six department at PT Telkom Bandung. It develop by using Gallup’s Q12 questionnaire of engagement, ASTD theory (Say, Stay, and Srive), and their relationship to employee performance. The result of this research examine level of employee engagement, level of employee performance, the relationship about employee engagement to employee performance, and the best recommendation for the company to increase their performance.