DEVELOPMENT OF MEASUREMENT INSTRUMENT OF AGILE ORGANIZATION MATURITY AT DEPARTMENT OF COMMUNICATION AND INFORMATION TECHNOLOGY OF WEST JAVA PROVINCE
During a situation of volatility, uncertainty, complexity, and ambiguity (VUCA), the Covid-19 pandemic is one of the things that need to be considered for its impact. The lack of coordination and synergy between various lines of government in crisis management will hinder the government's re...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/79523 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | During a situation of volatility, uncertainty, complexity, and ambiguity (VUCA), the
Covid-19 pandemic is one of the things that need to be considered for its impact. The
lack of coordination and synergy between various lines of government in crisis
management will hinder the government's response in solving these various public
problems. Department of Communication and Information Technology of West Java
Province (Diskominfo Jabar) needs to be an agile organization so that it can provide
information that is fast, accessible, easy to understand, and respond to current
conditions and changing needs. To find out the current condition, it is necessary to
assess the maturity of the agile organization, the results of which was used for process
improvements in the future. The assessment model developed in this study uses three
dimensions, namely agile capability (sub-dimension of sensing capability and
responding capability), agile enabler (human resource, structure, process, network,
technology), and agile catalyst (organizational culture and operational excellence).
Question indicators were developed in several stages including content analysis, semistructured
interviews, and confirmatory factor analysis approaches, and resulted in 34
indicators of agile organization maturity assessment.
Determination of agile level using the average score of the answers to the questionnaire
with a Likert scale 4. These results will be used to determine the level of agile (nonagile,
agility basics, agility transition, organizational agility). Based on the data
collected by 109 respondents (29 structural officers and 80 staff), Diskominfo Jabar
level is at the agility transition level. The sub-dimension that has a high value is sensing
capability (3.70) while the sub-dimension that has a low value is the network (3.43)
and process (3.46) so that these two sub-dimensions need to be a concern for increasing
the level of agility in the future. |
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