IMPROVEMENT OF THE PERFORMANCE APPRAISAL SYSTEM AT PT XYZ

• Main Author: Muhammad Shidqi, Roza
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/79656
• Institution: Institut Teknologi Bandung

PT XYZ is a well-known company in the Indonesia gaming industry, in 2023 the company has undergone a significant transformation with a renewed vision and mission, business strategy and organizational restructuring. With a strategic focus on becoming a leading outsourcing game entity in Southeast Asia, transitioning from a game development enterprise to a multifaceted organization offering a suite of services tailored to the ever-evolving gaming industry. PT XYZ conducts an annual performance appraisal at the end of Q3, encompassing both cultural and competence reviews for all employees. This research presents a comprehensive analysis of PT XYZ's current performance appraisal system and proposes practical improvements to address identified gaps. The research objectives encompassed analyzing the strengths and weaknesses of the existing system, identifying gaps, and recommending effective improvements tailored to PT XYZ's organizational goals and the gaming industry's evolving demands in Indonesia. The study's scope was limited to PT XYZ's specific performance appraisal system requirements and needs. The research methodology involved a diagnostic research approach and a qualitative research method, culminating in a detailed examination of the company's performance appraisal system. The results of the analysis revealed several internal challenges in PT XYZ's employee performance appraisal system, including fragmented data, low engagement, scalability challenges, dynamic criteria, subjectivity, lack of formal feedback mechanisms, absence of a structured recognition and reward system, and moderate rate of incomplete evaluations in annual reviews. The research proposed improvements to address the identified gaps, including the development of modern performance appraisal tools, transitioning to a continuous feedback model, and improving performance indicators. These recommendations aimed to simplify the appraisal process, increase engagement, reduce subjectivity, and provide a more holistic view of employee performance. The research provides a valuable contribution to the field of performance appraisal systems, particularly within the context of the gaming industry in Indonesia. By identifying the shortcomings of PT XYZ's existing system and proposing tailored improvements, the research offers actionable insights that can drive positive change within the organization.