HYBRID WORK MODEL IMPACT ON IT PROJECT MANAGEMENT PERFORMANCE: A MIXED-METHOD EXPLORATORY SEQUENCE SOCIO-TECHNICAL SYSTEM BASED ANALYSIS

• Main Author: Jati Primanda, Raymundus
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/79946
• Institution: Institut Teknologi Bandung

In the face of the COVID-19 pandemic, Mikan Bank, one of Indonesia's leading retail and corporate banks, has expedited the implementation of its hybrid work model. This proactive response underscores the Bank's capacity to adapt and innovate amidst adversity. The hybrid work model, which integrates both on-site and off-site work options, offers the flexibility that employees need, irrespective of their location. An internal survey conducted by the Bank revealed that 80% of employees, as confirmed by their line managers, reported increased productivity under this model. However, this flexibility has led to some project delays, which is the focus of this study. We investigated the critical factors contributing to project delays by employing a combination of socio-technical system and input-throughput-output framework as our research foundation. We used socio-technical analysis structure and 10 step sequence for qualitative analysis, including template and external environment analysis. From our template analysis, we identified more than a thousand codes that we successfully compressed them into 44 core codes, translated these codes into 42 factors under 6 priori socio-technical themes, explored their causal effects, evaluated with senior stakeholders, restructured the factor into 42 factors under 8 priori socio-technical themes and proposed a model. 51 Samples were collected from 301 population of IT project management team. This model was then quantified using the Partial Least Square - Structural Equation Model and its reflective, formative, structural, and predictive power were evaluated. We integrated both qualitative and quantitative findings using the Pillar Integration Procedure (PIP) and generated prioritized, strong, mild, and weak critical factors. As the result, we prioritized 23 critical factor to be addressed in proposed business solution. We also introduced a framework to interpret these findings and translated them into business solutions. 3 Business solutions called three phase "Flying Moby Dick" project were produced from analysis and implementation plan has been set