PERANCANGAN SISTEM MONITORING KINERJA BERBASIS WEB DENGAN MENGGUNAKAN BALANCED SCORECARD
Information technology has transformed the way humans communicate, work, and socialize, leading to an influx of newcomers entering the industry with various unique innovations. The object of this research is a company operating in the information technology and internet industry, based in Jakarta...
Saved in:
| Main Author: | |
|---|---|
| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/79947 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Information technology has transformed the way humans communicate, work, and
socialize, leading to an influx of newcomers entering the industry with various
unique innovations. The object of this research is a company operating in the
information technology and internet industry, based in Jakarta and Bandung,
which is currently striving to develop an integrated performance monitoring
system. To address the issues of integration and transparency in performance
monitoring information for branches in Jakarta and Bandung quickly, in real-time,
and accurately, it is necessary to build an information system. This research aims
to design a performance monitoring system and a performance monitoring
information system for the company using the Balanced Scorecard (BSC) method.
The process of designing the performance management system is built upon (1)
Identifying the company's vision and mission, (2) Identifying internal and external
factors of the company, (3) Formulating company strategies, (4) Determining KPIs
and targets, (5) Weighting the KPIs, and (6) Formulating work evaluation form.
The information system is built using the Framework for The Application System
Thinking (FAST) method, which includes (1) Defining the scope, (2) Analyzing the
problem, (3) Analyzing the needs, (4) Modeling the processes, (5) Modeling the
data, (6) Verifying the design, (7) Designing the UI, and (8) Validating the system
design. The process of designing the performance management system will be
conducted through a Focus Group Discussion (FGD) with one of the BoDs and
managers of the company.
The result of this research is the creation of strategic objectives for the company
based on the financial perspective, customer perspective, internal business
processes, and learning and development. The performance monitoring system is
manifested in the form of forms that serve as the basis for assessment in the
information system. Lastly, the design of the performance monitoring information
system is realized through process modeling, data modeling, and a user interface
prototype.
|
|---|