THE IMPACT OF MANAGERIAL COACHING SKILL ON TEAM PERFORMANCE IN THE PERCEPTION OF GENERATION Y AND GENERATION Z AT MAZARS IN INDONESIA

• Main Author: Tapaoan Afan, Leahlyn
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/79952
• Institution: Institut Teknologi Bandung

The increasing complexity of the business world, coupled with a greater understanding of the benefits of coaching for leadership development, employee engagement, and overall organisational performance, has led to its growing demand in the business sector. In today's fast-paced world, businesses are facing constant changes and challenges, including technological advancements, globalisation, and evolving market dynamics. Coaching helps leaders and employees adapt and stay agile in this dynamic environment. Coaching is recognised for its effectiveness in improving individual performance. It allows employees to develop skills, increase confidence, and overcome obstacles, leading to enhanced productivity and better results for the company. Various researchers have conducted the relationship between coaching skills and individual outcomes. The research on the relationship between managerial coaching skill and team performance needs more empirical evidence than the research on individual employee outcomes. This quantitative research investigates the relationship of managerial coaching style and team performance in the context of Generation Y and Generation Z at Mazars in Indonesia. For this purpose, the research used social cognition theory and focused on the moderating role of learning goal orientation and the mediating impact of team-level architectural knowledge. The analysis focused on examining the direct effects of Managerial Coaching Skill on Team-Level Architectural Knowledge and Team Performance, the mediating effect of Team-Level Architectural Knowledge, and the moderating role of Learning Goal Orientation in the Managerial Coaching Skill-Team Level Architectural Knowledge-Team Performance relationship. The author conducted this research at Mazars in Indonesia, which had implemented several coaching programs. The research focused on the employees holding positions such as assistants, seniors, assistant managers, managers, senior managers and directors. The research is carried out on a sample of 143 employees who are part of Generation Y and Generation Z, of whom 31 were managers, and 75 were team members. The research findings ii suggest that the team's collective understanding of architectural principles plays a crucial role in connecting managers' coaching abilities to the team's overall performance. This connection is particularly significant when employees have a high learning goal orientation rather than low. The research aims to enhance our understanding of effective strategies for managing Generation Y and Generation Z in the workplace. This study contributes to the understanding of how managerial coaching skills, directly and indirectly, influence team performance, mediated by knowledge acquisition and moderated by learning goal orientation. Based on the findings, the researcher proposed an implementation plan to enhance managerial coaching skills, promote learning goal orientation, link coaching to team-level architectural knowledge acquisition, and monitor and evaluate team performance. The plan aims to utilise the positive relationship between coaching skill and team-level architectural knowledge acquisition and the influence of team-level architectural knowledge on team performance to enhance organisational performance. It suggests targeted training and development programs for managers, assessment and cultivation of learning goal orientation among employees, personalised coaching plans, mentorship programs, and the establishment of performance metrics and feedback systems. The proposed implementation plan provides a strategic framework for organisations to enhance team performance by focusing on critical areas identified in the study