PERANCANGAN UKURAN KINERJA MENGGUNAKAN METODOLOGI THE WINNING KPI PADA DEPARTEMEN CORPORATE STRATEGY AND PERFORMANCE MANAGEMENT PT BIO FARMA

• Main Author: Amir Faishal, Faris
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/80637
• Institution: Institut Teknologi Bandung

PT Bio Farma is a state-owned enterprise or known as BUMN. PT Bio Farma became a Company (Persero) whose shares were fully owned by the Government of the Republic of Indonesia under the name PT Bio Farma (Persero). One of the problems in performance management currently being faced by the company is that the company's realized performance does not match the targets set until Q-3 2022. So it is necessary to find a solution to overcome this main problem. The aim of this research is to develop a series of performance indicators that are aligned with the strategic objectives of the department and the parent company, and that reflect the department's critical success factors which will ultimately drive performance achievement at PT Biofarma as a whole. The study refer to methodology that invented by David Parmenter called The Winning KPI Methodology The Winning KPI Methodology is a systematic approach to design and implement Key Performance Indicators (KPIs) that are aligned with the strategic objectives and critical success factors of an organization or a department. The methodology consists of three main phases: establishing, selecting, and managing KPIs. The study uses a qualitative approach with in-depth interviews and field observations as the data collection methods. The data analysis involves the use of House of Quality (HOQ) and SMART (Specific, Measurable, Achievable, Relevant, Time-based) criteria to identify and select the performance indicators. The results show that the department has six critical success factors and four critical Success factor that have to be prioritized. Departement has 32 performance indicators, consisting of four key performance indicators, seven performance indicators, fifteen result indicators, and six key result indicators. The study also provides managerial implications, limitations, and suggestions for future research.