PERANCANGAN BALANCED SCORECARD PADA DIVISI INTERNAL AUDIT PT MENTARI

• Main Author: Muhammad Fahrazka Daud, Ottmar
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/80750
• Institution: Institut Teknologi Bandung

PT MENTARI is a company operating in the public transportation sector, which views the role of the Internal Audit Division as crucial for achieving efficiency and enhancing the organization's operational value. This division functions to provide independent and objective assurance and consulting, with the primary goal of improving effectiveness in risk management, control, and governance. Preliminary studies have revealed a decline in quality within this division, despite meeting the indicators on the balanced scorecard (BSC), indicating the need for improvements to the BSC as a performance management tool. This BSC improvement is also necessary as a form of regular maintenance to adjust to continuously changing business conditions. The improvement of the BSC design is carried out by translating the existing strategy of the Internal Audit Division into objective points. These objectives are then grouped into four BSC perspectives and organized into a strategy map with an interconnection scheme among them. This strategy map design is then validated through expert judgment by the Head of the Internal Audit Division of PT MENTARI. This series of objectives is then broken down into more specific performance measures in the form of KPIs for operational level measurement. The design of these KPIs is conducted through literature studies and benchmarking with best practices for each identified objective point. These KPI designs are then validated through focus group discussions with relevant stakeholders. A data dictionary is also compiled as a detailed guideline for each KPI, which is then included in the performance form as a tool for planning and reporting performance. The main outcome of this study is a strategy map containing 10 main objectives for the Internal Audit Division of PT MENTARI, which are then broken down into 14 specific KPIs. This BSC improvement initiative aims to provide a more effective tool for the Internal Audit Division in enhancing work quality and achieving the organization's overall objectives. This improvement is expected to enhance the division's ability to assess and improve operational effectiveness, thereby enabling PT MENTARI to achieve its strategic goals more effectively.