DEVELOPMENT OF CHECK-IN PROCESS SUPPORT FACILITIES AT TERMINAL 1 JUANDA AIRPORT

• Main Author: Evangelista
• Format: Theses
• Language: Indonesia
• Subjects: Teknik sipil
• Online Access: https://digilib.itb.ac.id/gdl/view/80982
• Institution: Institut Teknologi Bandung

As the second busiest airport in Indonesia, Juanda Airport located in East Java has experienced significant growth in its passenger numbers. In 2022, Juanda Airport successfully served 10.7 million passengers, indicating an 83% increase from the previous year. This growth continued into the first half of 2023, where passengers reached 6.7 million, a 40% increase from the same period the previous year. This rapid growth has had a significant impact on terminal operations, particularly in the check-in area. In response, a reassessment of the performance of check-in process support facilities in Terminal 1 of Juanda Airport is necessary. This research aims to evaluate the existing conditions of check-in facilities, develop scenarios with different combinations of check-in facilities to enhance the quality of check-in services and operations in the face of the "Airport 4.0" era, and select the best scenario to accommodate the increase in passenger numbers until the planned year. Three check-in facility scenarios were developed: Scenario 1 (Existing), Scenario 2 (Combination) with the addition of Self Bag Drop (SBD) technology, and Scenario 3 (Machine-Based), where the check-in process is entirely machine-based and technology-driven. These scenarios were developed with a combination of various check-in process support facility quantities while prioritizing the utilization of the current number of desks and available area. Each scenario was modeled and simulated using the PTV Vissim application to evaluate service times and queue lengths in the existing and planned years. The evaluation results of Scenario 1 (Existing) indicate that with only 70 out of 83 conventional check-in counters active, this scenario can only accommodate peak passenger numbers until the year 2024. This highlights the limitations of the existing scenario in handling passenger surges beyond that year. Scenario 2 (Combination) begins implementation in 2025, starting with the use of only 54 out of 83 check-in counters in the first year, where 27 counters are allocated for conventional check-in and 27 for SBD. The scenario continues to operate until 2032, with 41 counters used for conventional check-in and 42 for SBD. Scenario 3 (Machine-Based) is fully operational by 2033, starting with 72 SBD desks and reaching a total of 83 SBD counters and 14 additional self-check-in machines by 2041. Based on these results, Juanda Airport must explore alternative solutions to accommodate peak passenger numbers in the Terminal 1 check-in area after 2041.