CAPACITY PLANNING TO INCREASE MECHANIC AVAILABILITY IN AFTER-SALES SERVICE AT PT. ELANG
After-sales service is critical in selling products such as heavy equipment, which require maintenance from mechanics who understand the product. PT. Elang, one of Indonesia's heavy equipment distributors, provides service support after purchase. The company currently struggles to manage the...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/81656 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |