IDENTIFICATION OF PERFORMANCE INDICATORS FOR SMALL AND MEDIUM-SIZED CONTRACTORS IN BANDUNG CITY

• Main Author: Fadila Rahmadani, Aisha
• Format: Final Project
• Language: Indonesia
• Subjects: Teknik (Rekayasa, enjinering dan kegiatan berkaitan)
• Online Access: https://digilib.itb.ac.id/gdl/view/82518
• Institution: Institut Teknologi Bandung

The presence of various limitations has led small and medium-sized contractor companies to measure performance solely based on their financial conditions, or in some cases, not to measure their performance at all. Additionally, there is no performance measurement system guideline available for small and medium-sized contractor companies, unlike those used by large contractor companies. The objective of this research is to determine the key performance indicators using the balanced scorecard approach, which can be utilized to measure the performance of small and medium-sized contractor companies through comparative testing, validity testing, statistical analysis (mean, standard deviation, and coefficient of variation), and the relative importance index (RII). The subjects of this research are small and medium-sized contractor companies in the city of Bandung, which were asked to assess the relevance of performance indicator variables using a questionnaire. Data processing results indicated that 57.14% of the 35 variables, or 20 performance indicators, were considered relevant to small and medium-sized contractor companies. Based on the RII method, 20 key performance indicators were identified for measuring the performance of small and medium-sized contractors: service quality, customer retention, company image, project value, timeliness of project completion, number of projects, compliance with guidelines or regulations, number of new customers, employee productivity, current ratio, social contribution, customer satisfaction, knowledge sharing, domestic revenue growth, return on equity, net worth, return on invested capital, domestic market share, number of suggestions, and research and development costs. These key performance indicators can be considered by small and medium-sized contractors for measuring their company's performance. This research serves as a preliminary step for further studies in developing a performance measurement system for small and medium-sized contractors.