ANALISIS GAP KINERJA PT PERTAMINA (PERSERO) DAERAH OPERASI HULU JAWA BAGIAN BARAT MENGGUNAKAN PENDEKATAN MBNQA UNTUK MERUMUSKAN ACTION PLAN PADA KATEGORI SUMBER DAYA MANUSIA

• Main Author: Maulana Widjaya, Jassa
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/82745
• Institution: Institut Teknologi Bandung

The announce of UU Migas No. 22 Tahun 2001 about Pengaturan Usaha Pertambangan Minyak dan Gas Bumi, beside changing PERTAMINA form from BUMN into Persero also changing PERTAMINA function from Operator and Regulator become Operator only. As the response of UU Migas No. 22, on April 17th 2002 PERTAMINA Board of Directors declare Tahun Sadar Mutu to improve company competitive advantage, performance and to build quality culture throughout all employee. As the implementation of Tahun Sadar Mutu, Pertamina Quality Award was carried out in 2003. PQA adopt Malcolm Baldrige categories as company performance measurement tool. Direktorat EP as one of the profit oriented directorate also required to improve its performance. So is PT. PERTAMINA (Persero) DOH Jawa Bagian Barat as one of Direktorat EP operation units headquartered in Cirebon. There are 7 categories in Malcolm Baldrige, that are Leadership, Strategic Planning, Customer and Market Focus, Measurement, Analysis and Knowledge Management, Human Resources Focus, Process Management and Business Results. On 2003 PQA, PT. PERTAMINA (Persero) DOH JBB received 234 total score, in 2004 got 310 total score and in 2005 got 370 total score. For Human Resources Focus which will become this Final Project Research, PT. PERTAMINA (Persero) DOH JBB got 21 score in 2003, 28 in 2004 and 30 in 2005. Even there are scores increases, but its best achievement only 35% of maximum score, this indicates that there are a lot of opportunities for improvement. This Final Project Research using GAP Analysis and A-D-L-I evaluation to explore those opportunities of improvement, that is comparing PT. PERTAMINA (Persero) DOH JBB 2005 Application Summary to PT. “X” Application Summary, the winner of Indonesia Quality Award (IQA) with 540 score. The comparison also considers PT. PERTAMINA (Persero) DOH JBB current condition. From GAP Analysis and A-D-L-I Evaluation on category 5, recommendation of improvement focused on subpart 5.1.a(1), subpart 5.1.a(3), area 5.2.a, area 5.2.b, subpart 5.3a(2) and area 5.3.b. Recommendations will include action plan and hopefully the improvements will increase score for Human Resources Focus to 34 in the next PQA, and improve PT. PERTAMINA (Persero) DOH JBB performance. Management support and consistency very much needed to implement those recommendations.