DOCUMENT MANAGEMENT IN ULTRA-MICRO FINANCING BUSINESS, THE CASE STUDY FORM PT BANK ARISAN SHARIA

• Main Author: Dwi Marsha, Ervin
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/83348
• Institution: Institut Teknologi Bandung

The growing digital transformation of the financial services sector has made the differentiation between Fintech and traditional Bank more important. Fintech businesses, renowned for their creative application of technology, work in a digitally first environment, shunning paper records in favor of sophisticated digital workflows. This creates a contradiction in document management procedures since conventional banks have traditionally relied on physical documents for their financing operations. The purpose of this study is to investigate the benefits and drawbacks of switching from physical to digital document management in traditional banks. Digital document management systems, making use of solutions created especially for the financial sector. Bank can digitally track, store, and retrieve information with the help of these systems. Digital document management has several benefits, such as lower costs (paper, ink/toner, new printing equipment, and physical file storage), increased productivity, better security, and simplified procedures. Physical documents do, however, still have benefits in terms of regulatory compliance, customer adoption and trust, legal validity and security, and familiarity. Despite these benefits, traditional banks must make the switch to digital document management in order to maintain their competitiveness, increase productivity, and improve customer service. The study aims to comprehend the rationale behind the integration of digital technologies for document management in conventional banks (ultra-micro financing banks), while also scrutinizing the advantages and obstacles that arise from this practice. Using a qualitative research methodology, the study will analyze data using the SWOT analysis method and rely on interviews with heads, leads, and senior experts. By assisting traditional banks in navigating the obstacles of digital transformation and maintaining their competitiveness in the quickly changing financial services sector, the study's conclusions will help shape recommendations and best practices for effective document management. Bank can optimize their document management practices and enhance their overall operational efficiency by informed decision-making based on their understanding of the benefits and drawbacks of using physical documents versus digital document management. The study's findings indicate that PT Bank Arisan Syariah's document management system still requires enhancement. This associated bank will work on projects including digitizing paper documents into digital ones, lowering the amount of physical documents, and implementing biometrics.