BUSINESS PROCESS IMPROVEMENT IN CALL CENTER OPERATIONS AT XYZ MALAYSIA THROUGH THE IMPLEMENTATION OF LEAN SIX SIGMA METHODOLOGIES
Effective call center operations ensure customer satisfaction and enhance brand reputation in today's highly competitive business environment. However, many call centers face significant challenges in maintaining operational efficiency while meeting customer expectations. This study addresses t...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Subjects: | |
| Online Access: | https://digilib.itb.ac.id/gdl/view/83384 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |