THE RELATIONSHIP BETWEEN HUMAN CAPITAL READINESS AND DIGITAL LEADERSHIP TOWARDS EMPLOYEE PERFORMANCE: CASE STUDY OF FMC PROGRAM AT PT TELKOMSEL BRANCH OFFICE X

• Main Author: Ferdiansyah, Febri
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/83386
• Institution: Institut Teknologi Bandung

The development of the industrial world in the industrial revolution 4.0 will have an impact on various aspects of organizations, one of which is aspects of human function in industry. PT Telkomsel as a state-owned company must of course answer the challenges of the industrial revolution 4.0 by presenting the FMC program. The FMC program can generally be stated as a connection merging program between Fixed Broadband from PT Telkom and Mobile Broadband from PT Telkomsel, which means that indirectly there will be organizational restructuring and adjustments to the technology used. This technology is of course related to industry 4.0 such as Cloud Computing, Data Processing, and the Internet of Things. In an effort to answer these challenges, organizations need to increase employee understanding of Industry 4.0 as well as hard and soft skills in using the technology used. Apart from that, the role of leaders in implementing organizational programs is an integral part in the smooth implementation of programs and in responding to the challenges of industry 4.0. The research conducted with quantitative method with questionnaire as a tool to measure the relationships between each variable. The result of questionnaire is analyse using multiple regression analysis and HDI Gap analysis. From the result shows that Human Capital Readiness in the aspects of knowledge, hard skills and soft skills regarding industry 4.0 has a positive relationship with increasing Employee Performance. Apart from that, the Digital Leadership indicator in Leader such as being open to technological changes, the way they adapt to technology, and the way they communicate with employees can improve aspects of employee readiness and also have an impact on improving employee performance.