SCENARIO PLANNING IN PAM JAYA FOR 2030 IN DEALING WITH FUTURE UNCERTAINTIES

• Main Author: Aji Prajna, Crysnarendra
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/83457
• Institution: Institut Teknologi Bandung

Access to clean and safe water is a fundamental human right and a cornerstone of public health and sustainable urban development. PAM JAYA takes full operational control, taking on the responsibility of providing and distributing the clean water supply to DKI Jakarta. PAM JAYA sets targets by 2030 as a commitment and to achieve that, PAM JAYA must deal with future uncertainties. Scenario planning is used to give a better approach to identifying driving forces, scenarios, and their strategies. This research tries to answer key focal issue and research questions on what extensive strategies should PAM JAYA take in the next 6 years to achieve its business target. Qualitative research approach being conducted to predict multiple future scenarios through semi-structured interview. There are 17 driving forces and it resulted in two critical uncertainties: Law Enforcement and Tariff Adjustment. There are four scenarios which are: Harmony Era, Strict Era, Lax Prosperity Era, Injustice Era. Exploring the implications and strategy options for each scenario helps PAM JAYA to deal with future uncertainties. Early warning signals are produced for each scenario as leading indicators to identify in which way is PAM JAYA heading on.