PERANCANGAN PERBAIKAN PROSES BISNIS KEGIATAN SERAH TERIMA BAHAN KEMAS DI DEPARTEMEN PRODUCTION PT AGRI

• Main Author: Nugraha Prabareswara, Rheza
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/83528
• Institution: Institut Teknologi Bandung

PT Agri is a manufacturing company that produces food and beverage consumer goods. Currently, PT Agri is evaluating the packaging material handover process which has a high waste rate of 5.98%. This figure is above the standard set by the company, which is 2%. Based on the preliminary interview with PT Agri's Production Manager, one of the possible causes of this phenomenon is the inefficient containerized material handover process. PT Agri has also never made improvement efforts that focus on mapping and designing business processes in the containerized material handover activity. Therefore, this research focuses on mapping and improving PT Agri's containerized material handover activities. The hope is that these improvements can eliminate the waste that occurs and increase process productivity according to the objectives set by the company. The approach used in mapping and improving PT Agri's business processes in this research is model-based and integrated process improvement (MIPI). This methodology was chosen because it is in accordance with the company profile and the clarity of the stages that need to be done to develop an improvement design. The improvement stage starts with understanding the company profile first, followed by mapping the existing business processes. The mapping was done by conducting interviews with policy makers and direct process observations. The results of this mapping were then mapped in the format of a workflow survey and process profile worksheet, and visualized in the form of a cross- functional diagram. The mapped processes were also analyzed for added value. Furthermore, the mapped processes were processed by calculating the cycle time in the value stream mapping (VSM) analysis and sorted based on the cycle time. The results of this calculation are processed with Pareto diagrams to determine the critical business processes to be improved. Improvements are made by identifying waste in critical activities with waste analysis and root cause identification. The results of this processing are then used as a basis in determining the proposed improvements that can be given. The proposed process that has been improved is then mapped back with the tools that have been used before. The proposed improvements consist of making SOPs that are in accordance with the activities, digitizing processes with information systems, and training employees for standardization of skills. Based on the proposed improvements, the number of processes performed was reduced from 55 activities to 45 activities. In addition, less value-added activities have also decreased, with a reduction of 12.53%.